Refund policy

Last updated: 19 August 2026

We want orders to arrive as described and in acceptable condition. This policy is additional to your rights under the Australian Consumer Law.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty or incorrect, email rory.oshannessy@gmail.com with your order number and clear photos of the product, packaging and shipping label. We may need to assess the item before confirming the appropriate remedy. If a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy under the Australian Consumer Law. We will reimburse reasonable return costs where required by law.

Do not send an item to an address shown on a parcel label. Contact us first for return instructions.

Change-of-mind returns

You may request a change-of-mind return within 30 days after delivery. Because mouth tape and nose strips are personal-use hygiene products, change-of-mind returns are accepted only when the product is unopened, unused, in its original sealed packaging and in resalable condition.

Approved change-of-mind returns are sent at the customer's cost. Original delivery charges are not refundable for change-of-mind returns. This does not limit rights relating to faulty, damaged, unsafe, incorrectly described or otherwise non-compliant products.

Refunds, cancellations and address changes

Approved refunds are issued to the original payment method. Your bank or card provider may take additional time to display the refund. Contact us as soon as possible to request a cancellation or address correction. We cannot guarantee changes after fulfilment begins.

Contact: rory.oshannessy@gmail.com
Operator: Rory O'Shannessy trading as Zipit